If something is wrong with your order, we will put it right. That is the short version, and it is the part that matters most.
Contact us as soon as you notice it — by WhatsApp or email — and tell us what happened. A photograph helps. If a blade is defective, an item is missing, or what arrived does not match the description, we will resolve it.
In most cases the simplest fix is to replace the item on your next order at no charge, which avoids the cost and delay of an international return shipment. If the problem is more serious than that, get in touch and we will sort it out properly. We would rather keep a maker happy than win an argument.
Two reasons. Our blades are made in small batches and finished by hand, so each one is worked individually rather than pulled off a shelf. And returning a package to Türkiye through customs is slow, expensive and frequently goes wrong — often costing more than the item itself. Replacing the item is faster for you and better for us both.
Please check dimensions, thickness, steel and hardness on the product page before ordering, and message us if anything is unclear. We answer quickly, and a two-minute question before you buy saves everyone time afterwards.
Custom and bulk orders are produced to your approved technical drawing. Once you sign off on that drawing, production begins and the run cannot be changed — so take your time at the approval stage.
Phone / WhatsApp: +905441672528 Email: [email protected]
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