If something is wrong with your order, we will put it right. That is the short version, and it is the part that matters most.
Contact us as soon as you notice it — by WhatsApp or email — and tell us what happened. A photograph helps. If a blade is defective, an item is missing, or what arrived does not match the description, we will resolve it.
You do not need to ship anything back to us. In most cases the simplest fix is to replace the item on your next order at no charge, which avoids the cost and delay of an international return shipment. If the problem is more serious than that, get in touch and we will sort it out properly. We would rather keep a maker happy than win an argument.
You can return an unused item within 30 days of delivery. Please write to us first so we can confirm the return address and give you a reference — do not send a package back without telling us.
In practice, international return shipping often costs more than the blank itself. If the problem is something we got wrong, use the section above instead — it is faster and it costs you nothing.
Custom and bulk orders are produced to your approved technical drawing. Once you sign off on that drawing, production begins and the order cannot be cancelled or returned — so please take your time at the approval stage.
Please check dimensions, thickness, steel and hardness on the product page before ordering, and message us if anything is unclear. We answer quickly, and a two-minute question before you buy saves everyone time afterwards.
Phone / WhatsApp: +90 544 167 25 28 Email: [email protected]
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